Shipping Policy

1. Order Processing Time

All orders are processed from our warehouse within 2 business days (Monday–Saturday, excluding public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.

Orders placed on Sundays or public holidays will be processed on the next working day. During peak seasons, sales or festive periods, processing may take slightly longer — we'll keep you informed by email.

2. Shipping Methods & Delivery Estimates

We offer the following shipping options at checkout:

Delivery estimates are indicative and begin from the date of dispatch, not the date of order. Remote pin codes may require additional 2–4 days.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order weight and the shipping method selected.

• Standard Shipping: ₹99 per order.
• Express Shipping: ₹249 per order.
• Any applicable taxes or duties are shown at checkout before you pay.

Free Shipping

Enjoy free standard shipping on all orders over ₹1499 (after discounts, before taxes). The free shipping option will appear automatically at checkout when your cart qualifies.

4. Order Tracking

Once your order is dispatched, we'll send a tracking link to the email address and mobile number provided at checkout. You can also track your order anytime from your account dashboard.

Please allow up to 24 hours for tracking information to become active on the courier's website. If you haven't received tracking details within 4 business days, contact our support team.

5. International Shipping

We currently ship to selected international destinations. International delivery times vary by country and typically range from 7–21 business days after dispatch.

• International shipping charges are calculated at checkout based on destination and weight.
• Customs duties, import taxes and brokerage fees are the responsibility of the customer.
• Delays caused by customs clearance are beyond our control.
• We recommend providing a complete address with a landmark and contact number to avoid delivery issues.

6. Shipping Restrictions

• We do not deliver to PO boxes or military addresses.
• Orders cannot be shipped to multiple addresses in a single checkout. Please place separate orders.
• Some remote pin codes may not be serviceable by our courier partners. If we cannot deliver to your address, we will contact you to arrange an alternative or cancel the order with a full refund.
• Cash on Delivery (COD) may not be available for certain pin codes, high-value orders or during promotional periods.

7. Delays, Lost or Damaged Packages

While we work with reliable courier partners, delays can occasionally happen due to weather, strikes, customs or other unforeseen events. If your order is delayed beyond the estimated delivery window, please contact us and we will follow up with the courier on your behalf.

If a package is lost in transit or marked delivered but not received, please notify us within 7 days of the expected delivery date. We will open an investigation with the courier. If the package cannot be located, we will offer a replacement or a full refund.

If a package arrives damaged, please refuse delivery if possible and contact us within 48 hours with photos of the outer packaging and the item. We will arrange a replacement or refund as per our Return & Exchange Policy.

8. Address Changes & Order Cancellations

• If you need to change your shipping address, contact us as soon as possible. We can update it only if the order has not yet been dispatched.
• Once an order is dispatched, the address cannot be changed. You may contact the courier directly to request a reroute, but this is not guaranteed.
• Orders can be cancelled free of charge within 12 hours of placing them, or before dispatch — whichever is earlier. See our Return & Exchange Policy for details.

9. Frequently Asked Questions